The Great Lakes ADA and Accessible Information Technology Center is available to answer all your ADA related questions. For access to a Technical Assistance Specialist call 800-949-4232 v/tty

• Employment
• Reasonable Accommodation Fact Sheets
• Customer Service Issues in A One-Stop: People with Disabilities
• General Resources
• State of Illinois Related Resources

Employment

• Enforcement Guidance: Pre-employment Disability-Related Questions and Medical Examinations
• Enforcement Guidance: Reasonable Accommodation and Undue Hardship Under the Americans with Disabilities Act
• Small Employers and Reasonable Accommodation
• Tax Benefits for Business
• The ADA: Questions and Answers
• The ADA: Your Responsibilities as an Employer
• The Americans with Disabilities Act: A Primer For Small Business

Reasonable Accommodation Fact Sheets

from Cornell University

• Accommodating the Allergic Employee in the Workplace
• Assistive Technology, Accommodations, & the ADA
• Employing & Accommodating Individuals with Histories of Alcohol & Drug Abuse
• Employing & Accommodation Individuals with Spinal Cord Injuries
• Employing and Accommodating Workers with Psychiatric Disabilities
• Employment Considerations for People Who have Diabetes
• Working Effectively with Employees who have Epilepsy
• Working Effectively with Employees who have sustained a Brain Injury
• Working Effectively with Individuals who are HIV-Positive
• Working Effectively with People who are Blind or Visually Impaired
• Working Effectively with People who have Learning Disabilities
• Working Effectively with People with Attention Deficit/Hyperactivity Disorder
• Working Effectively with Persons who are Deaf or Hard of Hearing
• Working Effectively with Persons who have Cognitive Disabilities
• Workplace Accommodations for Individuals with Arthritis
• Workplace Accommodations for People Living with Multiple Sclerosis (MS)
• Workplace Accommodations for Persons with Musculoskeletal Disorders
• Your Employees and Cancer, Working Together

Customer Service Issues in A One-Stop: People with Disabilities

Serving Customers with Disabilities in the One-Stop System is a resource through the National Center on Workforce and Disability/Adult. The following documents may be of particular interest:

• Why Should a One-Stop Career Center Serve People with Disabilities?
• Guidelines for Serving People with Disabilities

The "Access for All" manual that was developed as a comprehensive manual for the One-Stops regarding serving people with disabilities. This manual is over 300 pages and not very practical to print but some of the sections are very useful.

The Great Lakes ADA & IT Center specifically recommends the sections listed below:

• Section 1: Meeting the Needs of People with Disabilities in the One-Stop System | PDF Version
• Section 2: One-Stop Systems--Complying with Legal Requirements | PDF Version
• Section 5: Disability Fact Sheets | PDF Version
• Section 6: Job Accommodation Information | PDF Version

General Resources:

• ADA Accessibility Standards (ADAAG)
• The Americans with Disabilities Act of 1990 PL-101-336
• Title I (Employment Regulations)
• Title II (State and Local Government Regulations
• Title III (Places of Public Accommodations)

State of Illinois Related Resources:

• Illinois Accessibility Code
• Illinois Attorney General's Office Disability Initiatives
• Illinois Human Rights Act

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